Frequently Asked Questions (FAQ)

1. How long does it take to process and ship my order?
All orders are typically processed within 1–2 business days after placement. Once shipped, you’ll receive a tracking number via email. Most deliveries arrive within 3–7 business days, depending on your location and the shipping method selected.

2. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary based on destination. Customs duties and import taxes are the responsibility of the customer.

3. What is your return policy?
We accept returns of unused, resalable items within 30 days of delivery. To initiate a return, please visit your order history or use the return portal in your confirmation email. Refunds are processed within 5–7 business days after we receive the returned item. Original shipping fees are non-refundable.

4. Can I exchange an item?
Yes, exchanges are available for eligible items. Please start a return through your account and place a new order for the desired item to ensure availability. We’ll process the return once we receive the original product.

5. What should I do if I receive a damaged or defective product?
If your item arrives damaged or defective, please contact us immediately. We’ll promptly send a replacement or issue a full refund, depending on your preference. Photos of the issue may be required for verification.

6. Can I change or cancel my order after placing it?
We do our best to accommodate order changes, but once an order enters the shipping process, modifications may not be possible. Please contact us as soon as possible if you need to make changes.

7. How do I track my order?
After your order ships, you’ll receive a tracking number via email. You can use this number to monitor your package’s delivery status on the carrier’s website.

8. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping addresses, view purchase history, and manage returns more easily.

9. What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also support payments through PayPal and other secure digital wallets.

10. Is my personal and payment information secure?
Yes, we use industry-standard encryption and secure checkout protocols to protect your personal and financial information. Your data is never shared with third parties for unauthorized use.

11. How do I contact customer support?
For any questions or assistance, please visit our Help Center or use the contact form on our website. Our support team is available to help with orders, returns, and product inquiries.

12. Can I return personalized or custom items?
Personalized or custom-made items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

13. Are shipping costs refundable?
Original shipping charges are not refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

14. How will I know when my refund is processed?
You will receive an email confirmation once your return is received and your refund is issued. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

15. Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery. Costs and estimated delivery times are displayed during the checkout process.